PROPEL REWARDS TERMS OF USE
Woombye Butchery
Effective date: 3 August 2026
1. About the Program
The Woombye Butchery Propel Rewards program (“Program”) is operated by:
The Trustee for J & A Chapman Family Trust ABN 97 212 535 831 trading as Woombye Butchery (“Woombye Butchery”, “we”, “us” or “our”)
Address: 26 Blackall Street, Woombye QLD 4559
Email: james@woombyebutchery.com
Telephone: (07) 5442 1330
Propel 24/7 provides technology and program-administration services to Woombye Butchery.
Woombye Butchery remains the operator of the Program and the promoter of any Woombye Butchery competition or prize draw unless expressly stated otherwise.
These Terms of Use govern membership of and participation in the Program.
2. Acceptance of these Terms
By joining, accessing or using the Program, a member agrees to these Terms of Use and acknowledges Woombye Butchery’s Privacy Policy.
A person who does not agree to these Terms must not join or use the Program.
These Terms form an agreement between the member and Woombye Butchery.
3. Eligibility
To join or participate in the Program, a person must:
- be at least 18 years old;
- be an Australian resident;
- provide accurate and current registration information;
- maintain only one membership account; and
- comply with these Terms.
Membership is free.
For these Terms, a “Wholesale Customer” means any person or entity that:
- holds or uses a wholesale, trade or commercial account with Woombye Butchery;
- purchases goods at wholesale, trade or commercial pricing; or
- purchases goods principally for resale or commercial use under a wholesale or trade arrangement with Woombye Butchery.
The following people are not eligible to join or participate in the Program:
- Wholesale Customers;
- employees of Woombye Butchery;
- Propel 24/7 personnel;
- contractors directly involved in operating or administering the Program; and
- immediate family members of those people.
For these Terms, “immediate family member” includes a spouse, de facto partner, parent, child or sibling, whether or not they live at the same address.
A person who is a Wholesale Customer is not eligible to participate in the Program, including in relation to a separate transaction made at ordinary retail pricing, unless Woombye Butchery expressly confirms otherwise in writing.
Woombye Butchery may request information reasonably required to verify eligibility.
4. Membership accounts and rewards cards
Each membership is personal to the registered member.
A member must not:
- create or maintain more than one account;
- share an account for the purpose of earning or redeeming benefits;
- transfer an account to another person;
- provide false or misleading information; or
- permit another person to misuse their membership.
The rewards card may be provided through Apple Wallet, Google Wallet or another supported digital-wallet or card format.
A member is responsible for:
- maintaining access to their registered mobile number and email address;
- protecting access to their device and rewards card;
- keeping their contact details current; and
- promptly notifying Woombye Butchery of suspected unauthorised account use.
5. Earning points
Members earn one point for every $1 of eligible spend in an eligible in-store transaction.
Points may be fractional and are calculated in proportion to the eligible amount paid.
For example, an eligible spend of $10.50 earns 10.5 points.
Eligible spend is the GST-inclusive amount actually paid by the member after applicable discounts and reward redemptions.
Points may be earned on promotional and discounted products unless the specific terms of an offer expressly state otherwise.
Points are not earned on:
- purchases made by or for a Wholesale Customer;
- purchases made through a wholesale, trade or commercial account;
- purchases made at wholesale, trade or commercial pricing;
- purchases of gift cards;
- delivery charges;
- cancelled transactions;
- refunded amounts; or
- any other purchase expressly identified as ineligible before the transaction.
Deposits are eligible to earn points when the deposit is paid, provided the deposit is not connected with a wholesale, trade or commercial transaction.
When the remaining balance is later paid, points are earned only on that remaining eligible amount. The full purchase price will not be counted again.
6. Identifying membership
The member must identify their membership or scan or present their rewards card before the transaction is completed.
The member is responsible for ensuring that their membership has been recognised before payment is finalised.
A person who joins during a transaction may earn points from that transaction provided:
- they are eligible to participate in the Program;
- registration is successfully completed;
- the membership is linked to the transaction; and
- this occurs before payment is finalised.
7. Missing points and transaction corrections
Points will not ordinarily be added retrospectively where a member did not identify their membership before completing the transaction.
Woombye Butchery may correct missing points where it is reasonably satisfied that:
- the omission resulted from a Woombye Butchery or system error;
- the transaction was an eligible retail transaction;
- the member presents an original or otherwise verifiable receipt; and
- the request is made within seven days after the transaction.
Woombye Butchery may correct points, rewards or transaction records where they were issued, deducted or calculated incorrectly because of:
- a system or processing error;
- an incorrectly entered transaction value;
- a duplicate transaction;
- a refund or cancellation;
- an ineligible wholesale, trade or commercial transaction;
- fraud or misuse; or
- another demonstrable error.
Woombye Butchery will act reasonably when making an adjustment.
8. Point balances and expiry
Points do not expire while:
- the member’s account remains active; and
- the Program continues to operate.
Points:
- have no monetary or cash value;
- cannot be sold;
- cannot be exchanged for cash;
- cannot be transferred between members; and
- may only be used in accordance with these Terms.
A displayed points balance may take time to update following a transaction, refund, adjustment or technical interruption.
9. Creating rewards
Each time a member accumulates 400 points:
- 400 points are automatically deducted from the points balance; and
- one $10 reward is automatically created.
Redemption of the $10 reward is not automatic.
Any points remaining after the conversion of complete 400-point amounts remain in the member’s account.
For example:
- 400 points create one $10 reward;
- 800 points create two $10 rewards; and
- 850 points create two $10 rewards, with 50 points remaining.
A reward may only be used on a transaction after the transaction that caused the reward to be created.
10. Redeeming rewards
A member may redeem an available $10 reward against an eligible subsequent in-store retail purchase.
The eligible purchase amount must be at least equal to the total value of the rewards being redeemed.
For example:
- one $10 reward requires an eligible purchase of at least $10; and
- two $10 rewards require an eligible purchase of at least $20.
Multiple $10 rewards may be redeemed in one transaction.
A reward:
- cannot reduce a transaction below $0;
- cannot be exchanged for cash;
- cannot be transferred to another person;
- cannot be used by or for a Wholesale Customer;
- cannot be used in connection with a wholesale, trade or commercial transaction;
- cannot be used to purchase a gift card; and
- cannot be used with another coupon, discount, promotion or offer unless Woombye Butchery expressly permits the combination.
An advertised or marked-down retail product price is treated as the price of the goods and does not, by itself, prevent reward redemption unless the conditions of the relevant promotion expressly state otherwise.
No cash, credit or change will be provided for any unused part of a reward.
Members should therefore ensure that the eligible purchase amount is at least equal to the rewards being redeemed.
Points are earned only on the eligible amount remaining after reward redemptions and other discounts have been applied.
11. Reward expiry
Issued $10 rewards do not expire while:
- the member’s account remains active; and
- the Program continues to operate.
The treatment of rewards when membership ends, the Program closes or Woombye Butchery’s business is sold is set out below.
12. Refunds, returns and cancellations
Where a purchase is refunded, returned or cancelled, Woombye Butchery may reverse the points attributable to the affected amount.
If the reversed points have already been converted into or used as a reward, Woombye Butchery may:
- cancel an unused reward generated from those points;
- reduce the member’s remaining points balance to zero; and
- deduct any remaining adjustment from points earned on future transactions.
The member’s displayed points balance will not be reduced below zero.
Woombye Butchery may also reverse points, rewards or competition entries where it subsequently determines that:
- the customer was not eligible to participate in the Program;
- the customer was a Wholesale Customer;
- the transaction was made through a wholesale, trade or commercial account;
- wholesale, trade or commercial pricing was applied; or
- the transaction was otherwise ineligible under these Terms.
Woombye Butchery may cancel any competition entries attributable to a transaction that is refunded, returned, reversed, cancelled or found to be invalid.
Nothing in these Terms limits a member’s entitlement to a refund, replacement, repair or other remedy under the Australian Consumer Law or another law that cannot lawfully be excluded.
13. Misuse, fraud and account suspension
Woombye Butchery may suspend or close a membership account, cancel points or rewards, or reject a transaction where Woombye Butchery reasonably believes that there has been:
- fraud;
- theft;
- unauthorised account access;
- deliberate manipulation of the Program;
- use of duplicate accounts;
- sharing or transferring of an account;
- use of an account by or for a Wholesale Customer;
- an attempt to earn or redeem benefits through a wholesale, trade or commercial transaction;
- falsification of transactions or receipts;
- abusive or unlawful conduct;
- a material breach of these Terms; or
- a technical or processing error.
Where reasonably practicable, Woombye Butchery will provide the member with an opportunity to explain the circumstances before permanently closing the account or cancelling legitimately earned benefits.
Woombye Butchery may take immediate action where reasonably required to protect customers, staff, systems, the integrity of the Program or its legal interests.
14. Closing a membership
A member may request closure of their account by contacting:
james@woombyebutchery.com
When a member voluntarily closes their account:
- the membership is deactivated;
- unused points and rewards are forfeited;
- points and rewards cannot be paid out or transferred; and
- personal information will be handled in accordance with Woombye Butchery’s Privacy Policy.
A marketing unsubscribe request does not close a membership account.
Woombye Butchery may also close an account if it determines that the member is or has become a Wholesale Customer and is therefore no longer eligible to participate.
15. Changes to the Program
Woombye Butchery may change the Program or these Terms for legitimate business, legal, regulatory, security, technical or operational reasons.
Changes may include changes to:
- eligibility requirements;
- how points are earned;
- excluded purchases;
- reward thresholds or values;
- redemption processes;
- available benefits;
- supported technology; or
- these Terms.
Where a change is materially adverse to members, Woombye Butchery will provide reasonable advance notice where reasonably practicable.
Woombye Butchery will not retrospectively remove legitimately earned points or issued rewards merely because the Program terms have changed, except where reasonably required because of:
- fraud or misuse;
- a refund or transaction reversal;
- an error;
- an ineligible wholesale, trade or commercial transaction;
- a legal or regulatory requirement;
- a security incident; or
- circumstances outside Woombye Butchery’s reasonable control.
16. Closing the Program
Woombye Butchery may close the Program for legitimate business, legal, technical or operational reasons.
Where reasonably practicable, Woombye Butchery will:
- provide reasonable advance notice;
- identify the closure date; and
- give eligible members a reasonable opportunity to use issued $10 rewards before closure.
Points that have not reached the 400-point reward threshold:
- have no cash value;
- cannot be exchanged for a proportional reward; and
- may lapse when the Program closes.
Woombye Butchery may close or suspend the Program without advance notice where reasonably necessary because of:
- fraud or widespread misuse;
- a material security incident;
- a legal or regulatory requirement;
- insolvency;
- permanent and immediate business closure;
- failure of a critical service or system; or
- circumstances outside Woombye Butchery’s reasonable control.
Woombye Butchery will act reasonably and will not exclude any right or remedy that cannot lawfully be excluded.
17. Sale of the business
If Woombye Butchery’s business is sold, the purchaser may assume the Program and existing membership balances.
Where the purchaser assumes the Program, eligible member points and rewards will continue subject to any lawful changes notified to members.
If the purchaser does not assume the Program, Woombye Butchery will, where reasonably practicable:
- provide members with reasonable notice; and
- provide eligible members with a reasonable opportunity to redeem issued rewards before the Program ends.
Points that have not reached the 400-point reward threshold may lapse without payment or compensation.
Personal information associated with the Program may be disclosed or transferred as part of the sale, subject to Woombye Butchery’s Privacy Policy, applicable law and appropriate confidentiality arrangements.
18. Moving to another platform
If Woombye Butchery moves the Program to another technology platform, Woombye Butchery will take reasonable steps to carry eligible members’ existing points and issued rewards to the replacement platform.
Members may be required to:
- update their rewards card;
- add a replacement card to their digital wallet;
- verify their contact information; or
- complete another reasonable technical step.
A platform migration does not, by itself, cause legitimately held points or rewards to be forfeited.
19. Privacy
Woombye Butchery collects and handles personal information in accordance with its Privacy Policy.
Woombye Butchery and Propel 24/7 may access and process information reasonably required to operate and administer the Program.
By identifying their membership during a transaction, the member authorises Woombye Butchery to link the transaction’s date, time and eligible value to their membership account.
The Program does not record individual product-level purchase information through the Propel Rewards platform.
20. Marketing and communications
Acceptance of these Terms does not, by itself, constitute consent to receive promotional email or SMS marketing.
Marketing consent is requested separately.
A member may withdraw marketing consent without closing their account or losing legitimately earned points and rewards.
Woombye Butchery may still send non-promotional service messages reasonably required to administer:
- the membership;
- points or rewards;
- security and verification;
- material changes to the Program;
- enquiries or complaints; and
- competitions entered by the member.
21. Availability and technical interruptions
Woombye Butchery will take reasonable steps to keep the Program available and transaction records accurate.
However, access to the Program may occasionally be delayed or interrupted because of:
- internet or telecommunications outages;
- digital-wallet or device issues;
- maintenance;
- system faults;
- service-provider disruption;
- cybersecurity incidents; or
- circumstances outside Woombye Butchery’s reasonable control.
Where a Woombye Butchery or system error affects a member’s points or rewards, Woombye Butchery will take reasonable steps to investigate and correct the record.
22. Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies:
- a right or remedy under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law;
- a consumer guarantee;
- liability that cannot lawfully be excluded or limited; or
- any other statutory right or remedy that cannot lawfully be excluded.
To the extent permitted by law, Woombye Butchery is not responsible for loss caused solely by circumstances outside its reasonable control, provided it has taken reasonable steps appropriate to the circumstances.
23. General provisions
If a provision of these Terms is invalid or unenforceable, it will be read down to the extent necessary. If it cannot be read down, it will be severed without affecting the remaining provisions.
A delay by Woombye Butchery in exercising a right does not waive that right.
These Terms are governed by the laws of Queensland, Australia.
The parties submit to the courts and tribunals having jurisdiction in Queensland, without limiting any consumer right to bring a claim in another jurisdiction where the law permits.
24. Contact
Questions about the Program may be directed to:
Woombye Butchery
The Trustee for J & A Chapman Family Trust
ABN 97 212 535 831
Address: 26 Blackall Street, Woombye QLD 4559
Email: james@woombyebutchery.com
Telephone: (07) 5442 1330
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SCHEDULE 1
$800 PREMIUM MEAT GIFT PACK PRIZE DRAW
1. Promoter
The promoter is:
The Trustee for J & A Chapman Family Trust ABN 97 212 535 831 trading as Woombye Butchery
Address: 26 Blackall Street, Woombye QLD 4559
Email: james@woombyebutchery.com
Telephone: (07) 5442 1330
2. Promotion period
The promotion opens at:
9:00 am AEST on 3 August 2026
The promotion closes at:
5:30 pm AEST on 31 August 2026
Transactions completed outside the promotion period are not eligible.
3. Eligible entrants
Entry is open to Australian residents who:
- are 18 years old or older;
- are registered Woombye Butchery Propel Rewards members;
- are not Wholesale Customers; and
- complete an eligible retail transaction during the promotion period.
For this Schedule, a “Wholesale Customer” means any person or entity that:
- holds or uses a wholesale, trade or commercial account with Woombye Butchery;
- purchases goods at wholesale, trade or commercial pricing; or
- purchases goods principally for resale or commercial use under a wholesale or trade arrangement with Woombye Butchery.
The following people are not eligible to enter:
- Wholesale Customers;
- employees of Woombye Butchery;
- Propel 24/7 personnel;
- contractors directly involved in administering the promotion; and
- immediate family members of those people.
For this Schedule, “immediate family member” includes a spouse, de facto partner, parent, child or sibling, whether or not they live at the same address.
A person who is a Wholesale Customer is not eligible to enter, including through a separate transaction made at ordinary retail pricing, unless Woombye Butchery expressly confirms otherwise in writing.
Woombye Butchery may request information reasonably required to verify an entrant’s eligibility.
4. How to enter
An eligible member automatically receives one entry for each complete $60 of eligible retail spend in a single qualifying transaction completed during the promotion period.
For example:
- $60.00 to $119.99 earns one entry;
- $120.00 to $179.99 earns two entries;
- $180.00 to $239.99 earns three entries; and
- each additional complete $60 earns one additional entry.
There is no additional entry fee.
Eligible goods are sold at their usual or advertised retail prices. Purchasing additional entries separately is not permitted.
A member may receive unlimited entries through multiple qualifying retail transactions.
Separate transactions cannot be combined or aggregated to reach an entry threshold.
5. Eligible transaction value
Eligible spend is calculated using the final eligible retail transaction value:
- after discounts;
- after redemption of any $10 Propel Rewards rewards;
- excluding purchases made by or for a Wholesale Customer;
- excluding purchases made through a wholesale, trade or commercial account;
- excluding purchases made at wholesale, trade or commercial pricing;
- excluding gift-card purchases;
- excluding delivery charges; and
- after taking account of cancellations, refunds and returns.
The payment method used for an eligible retail purchase does not, by itself, affect eligibility.
A deposit is treated as a separate transaction when paid, provided it is not connected with a wholesale, trade or commercial transaction.
Any later balance payment is considered separately.
Deposit and balance payments are not combined unless they form part of the same transaction recorded by Woombye Butchery’s system.
6. Membership identification
The customer must be an eligible registered Propel Rewards member before the qualifying transaction is finalised.
A customer who joins during the transaction is eligible provided:
- the customer is not a Wholesale Customer;
- registration is successfully completed;
- the membership is linked to the transaction; and
- this occurs before payment is finalised.
The member must identify their membership or scan or present their rewards card before payment is completed.
7. Retrospective entries
Competition entries will not ordinarily be added retrospectively where a member did not identify their membership before completing the transaction.
Woombye Butchery may correct a missing entry where it is reasonably satisfied that:
- the omission resulted from a Woombye Butchery or system error;
- the entrant and transaction were eligible;
- the member provides an original or otherwise verifiable receipt; and
- the request is made within seven days after the transaction.
No retrospective entry will be provided for a wholesale, trade or commercial transaction.
8. Invalid or cancelled entries
Woombye Butchery may invalidate an entry connected with:
- a Wholesale Customer;
- a purchase made by or for a Wholesale Customer;
- a wholesale, trade or commercial account;
- wholesale, trade or commercial pricing;
- a refunded, returned, cancelled or reversed transaction;
- a transaction that did not satisfy the eligibility requirements;
- a duplicate or processing error;
- fraud, manipulation or misuse;
- false or misleading registration information; or
- a breach of these Terms.
Woombye Butchery will act reasonably when invalidating an entry.
9. Draw
The draw will take place at:
10:00 am AEST on 1 September 2026
The draw will be conducted at:
Woombye Butchery
26 Blackall Street
Woombye QLD 4559
The winner will be selected through a computerised random draw from all valid entries recorded in the promotion database.
The draw will be supervised by an authorised Woombye Butchery representative.
Each valid entry has an equal chance of being selected. An entrant with multiple valid entries has a corresponding number of chances in the draw.
10. Winner notification and verification
Woombye Butchery will contact the selected winner by telephone and email using the details registered to the winner’s Propel Rewards account.
Before awarding the prize, Woombye Butchery may verify that the selected winner:
- was eligible to participate in the Program;
- was not a Wholesale Customer;
- did not enter through a wholesale, trade or commercial transaction;
- complied with these Terms; and
- held the valid transaction or transactions associated with the selected entry.
The winner must:
- respond to Woombye Butchery;
- provide reasonable proof of identity;
- provide reasonable evidence of eligibility if requested;
- cooperate with Woombye Butchery to arrange collection; and
- collect the prize by the collection deadline.
The winner’s first name and surname initial may be announced through Woombye Butchery’s social-media channels.
11. Prize
The prize is:
One Premium Meat Gift Pack valued at $800 including GST.
The total prize value is $800.
The contents of the Premium Meat Gift Pack will be selected by Woombye Butchery.
Any photograph, advertisement, poster, description or other depiction of the prize is illustrative unless Woombye Butchery expressly states that it shows the exact contents of the prize.
The specific cuts, products, brands, quantities, weights, packaging and presentation may vary according to product availability.
Where a particular product is unavailable, Woombye Butchery may substitute another product of equal or greater value, provided that the total value of the prize is not reduced below $800.
The prize:
- cannot be exchanged or redeemed for cash;
- cannot be exchanged for store credit;
- cannot be exchanged for gift cards;
- cannot be exchanged for another prize; and
- is not transferable unless Woombye Butchery agrees otherwise in writing.
12. Prize collection
The winner must collect the prize from:
Woombye Butchery
26 Blackall Street
Woombye QLD 4559
The prize must be collected by:
5:30 pm AEST on 30 September 2026
Collection must occur during Woombye Butchery’s normal trading hours or at another time agreed with Woombye Butchery.
The winner must provide reasonable proof of identity when collecting the prize.
Woombye Butchery may require reasonable advance notice before collection so that the Premium Meat Gift Pack can be prepared and safely stored.
The prize will not ordinarily be delivered. Any delivery or alternative collection arrangement is entirely at Woombye Butchery’s discretion and may be subject to reasonable conditions.
13. Food transport, storage and safety
The Premium Meat Gift Pack may contain fresh products, frozen products or a combination of both.
Woombye Butchery will store and handle the prize appropriately before collection.
Once the prize has been collected, the winner is responsible for:
- transporting it promptly and safely;
- maintaining appropriate refrigeration or freezing;
- following storage and handling instructions;
- checking use-by dates and packaging information;
- preventing contamination; and
- using or freezing the products within appropriate periods.
The winner should advise Woombye Butchery before the pack is prepared if they have a relevant allergy or dietary concern.
Woombye Butchery does not guarantee that the pack will be suitable for every allergy, dietary preference or personal requirement.
Nothing in this section excludes any consumer guarantee or other right that cannot lawfully be excluded.
14. Privacy and publicity
Woombye Butchery will collect and use entrants’ personal information to:
- administer the promotion;
- verify eligibility, including whether an entrant is a Wholesale Customer;
- validate entries;
- conduct the draw;
- contact and verify the winner;
- arrange collection of the prize;
- provide the prize;
- announce the winner; and
- meet legal and record-keeping requirements.
Personal information will otherwise be handled under Woombye Butchery’s Privacy Policy.
Entering the promotion does not create separate consent to receive promotional email or SMS marketing.
An entrant’s existing marketing preference does not affect their eligibility or chance of winning.
15. Fair conduct of the promotion
Woombye Butchery will conduct the promotion fairly and in accordance with these published conditions.
Woombye Butchery may take reasonable steps to:
- verify entrant eligibility;
- determine whether an entrant or transaction is wholesale, trade or commercial;
- correct an administrative or technical error;
- remove invalid or fraudulent entries;
- protect the integrity of the draw; and
- comply with a legal or regulatory requirement.
Woombye Butchery will not change the promotion in a way that unfairly disadvantages valid existing entrants.
If a technical issue affects the entry records or draw, Woombye Butchery will take reasonable steps to restore the records and conduct a fair random draw from all valid entries.
16. Australian Consumer Law
Nothing in this Schedule excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, including rights and remedies under the Australian Consumer Law.
17. Acceptance
Participation in the promotion constitutes acceptance of:
- this Schedule;
- the Propel Rewards Terms of Use; and
- Woombye Butchery’s Privacy Policy.
